Refund policy
Blindr Privacy Films — Returns & Refund Policy
Last updated: June 2026
At Blindr, we want you to be completely happy with your purchase. We've worked hard to ensure every product we sell meets the highest standards of quality and performs exactly as described. If for any reason you're not satisfied, we want to make things right. Please read our returns and refund policy carefully before making a purchase, as it contains important information about your rights and our obligations as a seller.
1. Our Commitment to You
We stand fully behind every product in the Blindr range. Whether you've purchased a privacy film for your laptop, a magnetic privacy film for your MacBook, or tempered glass for your tablet, iPad or iPhone, we are committed to ensuring you receive a product that is exactly as described, free from manufacturing defects, and fit for its intended purpose. If something goes wrong, we will always work with you to find a fair resolution quickly and without unnecessary back and forth.
Our customer support team is available at blindrsupport@gmail.com and we aim to respond to all queries within 24 hours, Monday to Friday. We believe that how a company handles problems says more about it than how it handles things when everything goes right. We take that seriously.
2. Your Statutory Rights
Nothing in this policy affects your statutory rights under Irish and European Union consumer law, including your rights under the Consumer Rights Act 2022, the Sale of Goods Act 1980, and the EU Consumer Rights Directive (2011/83/EU). You always retain the right to a repair, replacement or refund for goods that are faulty, not as described, or not fit for purpose, regardless of the terms set out below. If you are ever unsure about your statutory rights, you can contact the Competition and Consumer Protection Commission (CCPC) at ccpc.ie for independent guidance.
3. 30-Day Change of Mind Returns
We offer a 30-day change of mind return period on all Blindr products, beginning from the date you receive your order. If you change your mind about a purchase for any reason within this period, you may return the product to us provided it meets the conditions set out below.
To be eligible for a change of mind return, the product must be in its original, unused and unopened condition. This means the packaging must be intact, the product must not have been applied to any device, and all original contents — including cleaning cloths, alignment guides, dust removal stickers and any other included accessories — must be present and undamaged. Products that have been removed from their packaging and applied to a device are not eligible for a change of mind refund unless a manufacturing defect is present, as detailed in Section 5 of this policy.
We ask that you contact us at blindrsupport@gmail.com before returning any item, so we can confirm eligibility, provide you with the correct return address and log your return request. Returns sent without prior authorisation may experience delays in processing. Please include your order number and a brief reason for the return in your email. Once your return is received and inspected, we will notify you within 3 business days and process your refund within 5 business days of approval.
When returning an item under our change of mind policy, customers are responsible for covering the cost of return postage and for ensuring the item is adequately packaged to avoid damage in transit. We recommend using a tracked service as we cannot accept responsibility for items lost or damaged on their way back to us. Refunds will be issued to the original payment method and will cover the full product price paid, excluding any original outward shipping charges where applicable.
Order Cancellations
If you need to cancel an order, you must contact us at blindrsupport@gmail.com within 24 hours of placing it. Please include your order number and the reason for cancellation in your email. We process and dispatch orders quickly, and we can only guarantee a cancellation and full refund if your order has not yet been dispatched at the time your request is received. If your order has already been dispatched by the time we receive your cancellation request, we are unfortunately unable to intercept it and you will need to wait for it to arrive and then follow our standard returns process. We will always do our best to accommodate cancellation requests received within the 24-hour window, but we cannot guarantee this if the order has already entered the fulfilment process.
4. Items Damaged in Shipping
We take great care to package every order securely before dispatch. However, we understand that damage can occasionally occur during transit and we take full responsibility for any item that arrives in a damaged condition as a result of the shipping process.
If your order arrives visibly damaged, we ask that you do the following as soon as possible after receiving it. First, do not discard the original packaging, as this may be required as evidence when processing your claim. Second, take clear photographs of both the outer packaging and the damaged product itself, showing the nature and extent of the damage. Third, contact us at blindrsupport@gmail.com within 48 hours of delivery with your order number, a description of the damage and the photographs you have taken.
Provided the damage is clearly attributable to transit and the evidence supplied supports this, we will offer you a full refund or a free replacement at your preference, with no return shipping required. We will cover all costs associated with resolving the issue and will process your refund or dispatch your replacement within 3 to 5 business days of receiving your claim. We may share your images with our shipping partner as part of an internal review, but this will not delay or affect the outcome of your claim in any way.
Claims for shipping damage submitted more than 48 hours after confirmed delivery may not be accepted, as it becomes increasingly difficult to establish the cause of damage beyond that window. We therefore strongly encourage you to inspect your order promptly upon arrival.
5. Defective Products
While rare, manufacturing defects can occasionally occur. A manufacturing defect is defined as a fault that was present at the time of production and which prevents the product from functioning as intended — for example, a privacy film that does not provide side-angle blackout as described, glass with pre-existing cracks or chips upon opening, or an adhesive layer that fails to bond properly despite correct application.
If you believe your product is defective, please contact us at blindrsupport@gmail.com with your order number, a clear description of the issue and photographic or video evidence where possible. We will review your claim promptly and respond within 24 to 48 hours. Valid defect claims will result in a full refund or free replacement, whichever you prefer, with no requirement for you to cover any return shipping costs. In some cases we may ask you to return the item to us for inspection before a resolution is provided, but we will always cover the cost of this return.
Products that show signs of user damage, misuse or incorrect application are not eligible under our defect policy. Application errors — such as bubbles caused by not cleaning the screen beforehand, or lifting caused by dust trapped during installation — are unfortunately not covered as manufacturing defects. We strongly encourage all customers to follow the included application instructions carefully and to watch any available guidance before applying their product, as applied screen protectors and films are not eligible for refund on the basis of application issues alone.
6. Intentional or Customer-Caused Damage
Blindr reserves the right to refuse a refund or return where it is evident that damage to a returned product was caused intentionally or as a result of misuse, abuse or negligence by the customer. This includes but is not limited to products that have been physically broken, scratched, cut, chemically treated or otherwise altered after purchase. Any item returned to us that shows clear signs of deliberate damage, tampering or misrepresentation of condition will not be processed for a refund and will either be returned to the customer or disposed of at our discretion.
We inspect every returned item carefully upon receipt. If a return is rejected on these grounds, we will contact you within 3 business days to explain our decision and, where appropriate, to arrange the return of the item to you at your cost. We take all claims seriously and assess each case individually and fairly before reaching any conclusion.
7. Incorrect Orders and Missing Items
If you receive an item that is different from what you ordered, or if an item is missing from your order, please contact us at blindrsupport@gmail.com within 7 days of delivery. Include your order number and details of the discrepancy. We will arrange for the correct item to be dispatched to you free of charge and will not require you to return the incorrect item in most cases, though we may ask for photographic confirmation of what was received. Incorrect orders are entirely our responsibility and will be resolved at no cost to you.
8. How to Initiate a Return or Refund
To begin any return or refund request, please email blindrsupport@gmail.com with the subject line "Return Request — [Your Order Number]". Include your full name, order number, the reason for your return and any relevant photographs or evidence. Our team will review your request and respond within 24 hours with next steps. Please do not return any item without first receiving confirmation from us, as unauthorised returns may not be processed.
Once a refund has been approved, it will be processed to your original payment method within 5 business days. Depending on your bank or card provider, it may take a further 3 to 5 business days for the funds to appear in your account. We have no control over this processing time once the refund has been issued from our end.
9. Contact
For all returns, refund queries or any other questions about your order, please contact us at:
Email: blindrsupport@gmail.com
Response time: Within 24 hours, Monday to Friday
We are based in Dublin, Ireland and all queries are handled directly by our team — you will always be speaking to a real person, not an automated system.
This policy was last updated in June 2026 and supersedes all previous versions. Blindr reserves the right to update this policy at any time. Any changes will be reflected on this page with an updated date at the top.